Service Offerings

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Barracuda RMM started life as a Canadian company and in the beginning was called "Level Platforms".  AVG bought the company so that they could add the RMM solution, (then called "Managed Workplace") to their business offerings.  Avast bought AVG to increase their business presence, and then spun off the RMM solution to Barracuda.  That twisty road of IT mergers is how Barracuda RMM came to be.

This platform allows SofTec Solutions, and your own IT department, manage your endpoints.  It tracks the statistics of your computers, from the installation date to the warranty period to the CPU usage to hard drive space to network utilization and a multitude of things in between.  

It also allows for remote control, patch management, script automation and other key management features.

Barracuda RMM is SofTec Solutions flagship for supplying services to our customers.  It is very strong in managing servers and workstations and processing alerts to keep IT staff proactive in solving potential issues.

Avast CloudCare came from the AVG family and was also a business offering that attracted the Avast purchase of AVG.

This Cloud platform allows end point protection, backup and support.  

The basic service is a product called "Premium Remote Control".  This basic service is a minimum requirement of all SofTec Solutions customers.  It allows SofTec Solutions to help you keep your business supported and running.

The next level of service offered by this platform is an Antivirus solution.  Avast uses the wealth of daily information collected from over 400,000,000 managed end points, to analyse and detect viruses, malware and ransomware before it has a chance to spread too quickly across the globe.  It takes this data and updates those endpoints with the latest resources needed to combat the threats.

On top of the Antivirus solution, and very highly recommended by SofTec Solutions, is the Content Filtering component.  This allows control and protection on every endpoint on where they surf, how they can surf, and, if need be, when they can surf.  Reports are also available for management on surfing by site and by endpoint.

Last, but not least, is a very valuable and simple backup solution, called "On-line Backup".  It allows a simple and straightforward way to backup files on any endpoint and storing them in a Canadian Datacenter.  Versions of files are kept in the cloud, and if you delete the file on your computer by accident, or save a bad copy of it over the good one, it is available for restoration from the cloud, for as long as you keep using the service.  Backup times can be customised and reports can be emailed to verify completion.

Datto started in 2007 by Austin McChord as a company offering a solution for protecting valuable business data in the best, most robust way available.

Since then Datto has evolved into a company with over 1400 employees and offers a premier Disaster Recovery/ Business Continuity product.  

On top of the excellent "BCDR" product line, Datto now also offers Managed Networking products, ranging from Managed Surge protection, Managed Wireless Access Points, Managed Switches, and Managed Gateway solutions.

As a partner only company, Datto works very closely with SofTec Solutions to ensure that the businesses protected with their products are served with excellence.  Their Customer support/Technical support teams are among the best in the world, and they take their position seriously and with pride.

A relatively new player in the RMM solution field is Atera, a firm that started at the University of Tel Aviv.  Now they have expanded to their own beautiful building on Rothchild, still in Tel Aviv.

Atera is focused on the smaller independent IT services provider and the Atera culture strongly encourages Partners working together in order to support the broader client base in the most effective and efficient way.

Similar to the Barracuda RMM solution, but adding a slightly different twist and very aggressively adding features and refinements, Atera will be a company to watch for the future.

SofTec Solutions' current partnership with Atera allows our clients to enjoy the features of the Atera RMM solution at a very low monthly cost, with no monthly contracts or commitments.

Please feel free to drop us a line at SofTec Solutions.  Ask for a demo of the "Datto Disaster Recovery Method", or for a look into the everyday life of a Remote Management portal.  SofTec Solutions has the services to help keep your business up and running.